We welcome your inquiries at any time. To save you time, we have compiled the answers to the most common questions asked by our Newrva family.
Q: What makes Newrva tissues different from others in the market?
A: Simply put, we solve the "Golden Equation": Hotel Quality at a Wholesale Price. Our tissues are made from 100% Virgin Natural Pulp, meaning they are free from impurities and recycled materials. Plus, they feature 3 Layers (3 Ply) to guarantee high absorbency, superior strength, and an ultra-soft touch safe for your skin.
Q: Are the tissues scented? Do they cause allergies?
A: No. All Newrva tissues are completely Unscented and alcohol-free. We ensure the product is natural and safe for the entire family, including children, allergy sufferers, and those with sensitive sinuses.
Q: Does the pack fit inside standard acrylic/decor boxes?
A: Yes! We specifically designed our soft packs with standard dimensions to fit perfectly inside the majority of decorative acrylic boxes and tissue holders used in Saudi homes and offices.
Q: Is the pack easy to open?
A: Absolutely. Our nylon packaging features a practical "Easy-Open" perforation line, ensuring tissues dispense smoothly from the very first sheet to the last.
Q: Do you offer Cash on Delivery (COD)?
A: Yes, for your convenience, we offer Cash on Delivery across all cities and regions of the Kingdom. We also provide secure online payment options (Apple Pay, Mada, Visa) for a faster, fee-free experience.
Q: Are the prices inclusive of VAT?
A: Yes, all prices displayed on the store are inclusive of the 15% VAT. No hidden fees or surprises at checkout.
Q: Do you offer discounts for bulk orders (Mosques/Companies)?
A: We are honored to serve mosques, corporations, and government sectors. Please contact us via WhatsApp to receive a special price quotation for bulk quantities.
Q: Do you deliver to the doorstep?
A: Yes, leave the heavy lifting to us! Whether you live in an apartment or a villa, our shipping representative will deliver your order right to your doorstep anywhere in the Kingdom.
Q: How long does delivery take?
A: We work fast.
Q: What if I receive a damaged product?
A: Don't worry, we've got you covered. Although we ensure secure packaging, mistakes can happen during shipping. Please contact us within 24 hours of receipt with a photo of the product. We will immediately arrange a free replacement at no cost to you.
