Warranty & Return Policy: Your Satisfaction is Our Standard

At Newrva, we strive to offer a worry-free shopping experience. Because we are confident in the quality of our 100% Virgin Pulp tissues, we have established a flexible and transparent policy that guarantees your full rights in compliance with the Saudi Ministry of Commerce regulations.

1. Timeframe

You have the right to request a return or exchange within 7 calendar days from the date you receive your order.

2. Conditions for Return (For Your Safety)

Due to the specific nature of our products (Personal Care & Hygiene) and to ensure public health safety, returns are accepted ONLY under the following conditions:

Original Condition: The product must be completely unopened (carton and internal plastic packs must be sealed).
Packaging: The outer packaging must be intact and undamaged.
Proof of Purchase: The electronic invoice or Order Number must be provided.

3. Non-Returnable Items

We apologize that we cannot accept returns in the following cases:

Products that have been opened or used (for strict health and hygiene reasons).
Products damaged due to poor storage by the customer (e.g., exposure to water or humidity).
Requests made after the allowable period (exceeding 7 days).

4. Manufacturing Defects or Errors

We take full responsibility.

If you receive a damaged product or an item different from what you ordered:

Please contact us within 48 hours of delivery.
We will handle the entire arrangement for exchange or return, and we will cover all shipping fees.

5. Refund Process

Once the product reaches our warehouse and passes the quality inspection:

The paid amount will be refunded to you.
The bank transfer process typically takes 7 to 14 business days.
Refunds are processed using the original payment method used at checkout (Mada, Visa, Apple Pay, etc.).